At bshopy, we are committed to delivering a simple and pleasant shopping experience. Here’s everything you need to know about our return, replacement, and refund policy:
Easy Return Policy:
You can raise a return/exchange request for a product within 24 hours of delivery if you received a damaged product, a wrong product, or a defective product.
You must provide a proper 360-degree unpacking video of the product, showing all angles, along with images (JPEG only) and your order details. This evidence is crucial for us to assess the condition of the product and verify the issue. If this evidence is not provided, we will be unable to process any return requests.
We also accept partial returns, allowing you to request returns for one or all products in your order.
Inappropriate Product Conditions:
Returns will not be accepted if:
Our shipments undergo rigorous quality checks, but if you receive a damaged, defective, or incorrect product, follow these steps within 24 hours of receiving your order:
Note: Replacement requests are subject to stock availability. If a replacement is unavailable, we will suggest alternative products from the same category.
Yes, you can initiate a partial return for items based on their individual return policies. All components and any complimentary gifts must be returned along with the product.
Refund Initiation:
Refunds are initiated after the returned item passes our quality check. The time taken for the return delivery affects the refund initiation. In case of discrepancies, we may request a screenshot of your bank statement.
Expected Timelines:
We also offer a hassle-free refund option through bshopy coupons, which can be used for future purchases.
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