Return & Refunds

At bshopy, we are committed to delivering a simple and pleasant shopping experience. Here’s everything you need to know about our return, replacement, and refund policy:

How Do I Return an Item Purchased on bshopy?

Easy Return Policy:
You can raise a return/exchange request for a product within 24 hour (as we have 1 day refund policy) of delivery if you received a damaged product, a wrong product, or a defective product.
You must provide a proper 360-degree unpacking video of the product, showing all angles, along with images (JPEG only) and your order details. This evidence is crucial for us to assess the condition of the product and verify the issue. If this evidence is not provided, we will be unable to process any return requests.

We also accept partial returns, allowing you to request returns for one or all products in your order.

1. Raise a Return Request: In the Contact Us section, submit your return request along with your order ID.
2. Pickup Timeline: The products will be picked up within 4-5 business days.
3. Refund or Replacement: A refund or replacement will be initiated thereafter, provided the products are in appropriate conditions.

• Inappropriate Product Conditions:
  Returns will not be accepted if:

  • The product is damaged due to misuse.
  • It was returned without proper safety packaging.
  • The product is used or altered.
  • The request is initiated after 24 hours of order delivery.
  • The item is a free product or promotional gift (freebies).

  Categories Not Eligible for Return/Exchange

  • Discounted or Coupon-Availed Products: Products under Daily Protection cannot be returned due to hygiene issues.
  • Special return/exchange/refund rules may apply during marketing campaigns or mega sale periods. Please refer to the promotion banner for details.

  I Have Received a Damaged, Defective, or Wrong Product in My Order. How Should I Proceed?

  Our shipments undergo rigorous quality checks, but if you receive a damaged, defective, or incorrect product, follow these steps within 24 hours of receiving your order:

  1. Contact Customer Support: Reach out to our Customer Support team via the Help Desk within 24 hours. The window opens when the delivery is marked "delivered."
  2. Submit Evidence: You must provide a proper 360-degree unpacking video of the product, showing all angles, along with images (JPEG only) and your order details. This evidence is crucial for us to assess the condition of the product and verify the issue. If this evidence is not provided, we will be unable to process any return requests.
  3. Pickup Process: We will arrange to pick up the products within 4-5 business days. If the returned items meet the appropriate conditions, we will process your refund or replacement.

  Note: Replacement requests are subject to stock availability. If a replacement is unavailable, we will suggest alternative products from the same category.

  Can I Return Part of My Order?

  Yes, you can initiate a partial return for items based on their individual return policies. All components and any complimentary gifts must be returned along with the product.

  How Long Would It Take to Receive the Refund of the Returned Product?

  Refund Initiation:
  Refunds are initiated after the returned item passes our quality check. The time taken for the return delivery affects the refund initiation. In case of discrepancies, we may request a screenshot of your bank statement.

  Expected Timelines:

  • For Credit/Debit Card or Net Banking Payments: Refunds will be processed to the original account within 24-48 business hours of receiving the returned products. It may take an additional 2-3 business days for the amount to reflect in your account.
  • For Cash on Delivery Transactions: We will initiate a bank transfer for the refund within 24-48 business hours of receiving the returned products and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in original mode of payment.

  We also offer a hassle-free refund option through bshopy coupons, which can be used for future purchases.

  
  

  Order Cancellation Policy (For Prepaid Orders Only)

  We understand that circumstances may change. To ensure smooth operations and avoid misuse, please review our cancellation guidelines for prepaid orders:

  Cancellation Within 24 Hours

  If you cancel your order within 24 hours of placing it, you’ll receive a full refund with no deductions.

  Cancellation After 24 Hours (Before Shipment)

  If the order is cancelled after 24 hours but before it is shipped, a ₹99 processing fee will be deducted from your refund.

  Cancellation After Shipment

  If the order has already been shipped and you choose not to receive it:

  • Refusing delivery or allowing the order to return to us as RTO (Return to Origin) will result in a deduction of ₹149 towards RTO handling charges.
    

  • The refund, after applicable deductions, will be processed only after the product is received back and successfully passes our inspection.