Policies
Policies
DELIVERY & SHIPPING GUIDE
The product page and shopping cart clearly indicate the real-time price, which is inclusive of the product’s wholesale price, shipping fee and GST. There is no other fee. You just need to decide the price markup and the difference is your profit! Stay updated with Bshopy product price as it can change depending upon the supply, this could affect your profit margin.
Product packages and shipping labels do not have any Bshopy name/logo on it, We will ship the orders with your store’s name.
Bshopy reserves the right to restrict shipments to within India. All orders must be placed with an Indian residential ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed. Any orders with shipping addresses outside India will not be processed. Individual suppliers may have additional shipping restrictions. However, in no way does the absence of a specific shipping policy by a supplier imply that the supplier offers any of the above mentioned services.
Accept:
Bshopy.com reserves the right to update the rules when necessary, and the updated version will be published on Bshopy.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Bshopy.com immediately.
Guarantee will not apply to products/items that get out of stock at its origin. However, a customer service representative will inform you with that regard.
For after-sales issues like product mismatch, wrong quantity received by customer, damaged product received by customer, defective product received by customer, the sellers should inform us by mail with the proofs for the same within 10 days from the delivery date. We reserve the right not to provide any after-sales service for issues that are received after 10 days of delivery. All decisions regarding the approval of evidence will be at the discretion of the customer service department.
Seller needs to provide evidence (as the clause said below) to the Bshopy.com. If the seller cannot provide compelling evidence in time, Bshopy.com has the right to reject the refund or close the case.
All items must be returned in original condition with box/packaging, including tags, parts, and accessories.
Whether the evidence is compelling or not will ultimately be determined by the Bshopy team.
Under Various Circumstances:
Wrong receipt information
If the seller fills in the wrong order information like product SKU, customer address, ZIP CODE, phone number, etc, the seller should contact its account manager or mail at support@Bshopy.com timely, in case Bshopy have not processed & shipped the said order, then we can update the correct information. Usually our processing time is 24 hours.
In case, if the goods have already been shipped out, then Bshopy will not be able to process the information change request.
RTO
In case, if the order is already dispatched from an Indian warehouse then, after we receive the product back without any damage (in original condition), a portion of the order amount will be deducted as the repacking & restocking fee (20%) and rest money will be refunded to your wallet.
Mis-Matched/Wrong Products
If the seller requests for a Return and Refund for product which is not the product seller had ordered for, in that case we agree to the seller's refund application, the seller must send back the product by themselves (we will reimburse the shipping cost to their wallet) and share the return tracking info in time along with the product Image. After we receive the returned items without any damage, the full amount will be refunded to your wallet.
Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the seller detects any problem such as damaged package/significantly not as described/missing or other quality problems, upon receipt of the said parcel, he/she shall contact support@Bshopy.com or can contact it’s Bshopy account manager within 3 days since the delivery day, and provide evidence to prove the problem (pictures, video of broken products and package outer box with a shipping label on it). We hold the right to refuse the refund request if the seller fails to provide compelling evidence in time.
If Bshopy agrees to refund, the buyer shall return the goods in time and upload the tracking number. The seller will get a refund in full upon receipt of the said product in the wallet.
RETURN POLICY
We are committed to quality service, so we carefully pack each order for safe delivery. We also have a transparent return policy in place to provide your customers value for their money.
A customer is eligible for return or refund under the following circumstances only:
Item missing delivery: We provide a refund if items are missing from the delivery. For example, if a customer ordered 10 items but was delivered 8, they can get a refund for the missing 2 items within 3 working days.
Replacement: There is no policy for the replacement of items.
RTO: Courier returns take place when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Following are the potential reasons for the order being marked as RTO.
Reasons for undelivered shipment:
Customer not contactable: If Bshopy or its logistic partner is unable to contact the customer / buyer despite multiple attempts, the shipment cannot be delivered.
Incomplete address: Buyers are required to fill in their address accurately. The shipment cannot be delivered in case of an incomplete/wrong address.
Customer refused delivery: If the customer refuses the delivery, the order can be marked as ‘Returning to Origin’ (RTO).
Door/Premises/Office closed: The order can be undelivered if the delivery agent finds the door/premises/office closed.
Pin code not serviceable: The shipment can be undelivered if the pin code is not serviceable by our logistic partner or the pin code can also be unserviceable due to unforeseen reasons like flood, rain, curfew, lockdown, etc.
In all of the cases mentioned above, we will provide a partial refund of 80% of the item price to the wallet. The remaining 20%, will be retained by Bshopy as logistics and packing fees.
DAMAGE/DEFECTIVE:
We deliver all the products in new and unused conditions to provide our buyers/ customers with only the best items. In the unlikely situation that a customer receives a damaged or defective product, they are required to notify us within 10 working days post-delivery.
Customers have to provide sufficient evidence of the faulty or damaged product by sending clear pictures of the damaged part or a short video clip (depending on the nature of the issue) along with buyer comment or buyer message. The pictures or video should be focused on the concerned part to qualify as evidence. Customers have to provide a detailed description of the issue alongside the pictures.
Our customer relations department will then review the said evidence as provided by the buyer. After the evidence has been examined and approved by the department, the customer will be notified of further processes.
Refunds generally take 3-4 working days to process; we shall notify you once the refund has been processed. However, please allow 2 additional working days to process the transaction by the financial department.
All decisions regarding the approval of evidence will be at the discretion of the customer service department.
We process all full/partial refunds by crediting them to your Bshopy Wallet.
NOTE:
Delivery time/timeline only starts after the seller/buyer’s payments have been cleared. We cannot guarantee a delivery on any specific date or time. This is because it is not something our delivery partners can guarantee either.
Our company is currently serving PAN India with more than 22000 Pin codes. Any pin code which falls under the unserviceable category (remote or rural locations) will lead to extra delivery time. Extra delivery time will be taken when courier partners cannot provide services due to circumstances beyond their control, e.g., lockdown, curfew, riots, server failure, events by nature (earthquake, Tsunami, volcano-no eruption, etc.), government policies, etc.
Our customers/sellers/resellers are requested to read the return policy thoroughly. We always strive to provide the best products to our customers.
CANCELLATION POLICY:
We generally process the orders in 24 hours. Thus it may not be possible to intercept an order for cancellation afterwards. So once the seller makes the payment of the order to us, we will not be in position to accept any cancellation requests. However, till the time the product is not dispatched to the customer/last mile address the seller has an option to change its delivery address. No refunds will be given to cancelation post 24 hours.
DELIVERY & SHIPPING GUIDE
The product page and shopping cart clearly indicate the real-time price, which is inclusive of the product’s wholesale price, shipping fee and GST. There is no other fee. You just need to decide the price markup and the difference is your profit! Stay updated with Bshopy product price as it can change depending upon the supply, this could affect your profit margin.
Product packages and shipping labels do not have any Bshopy name/logo on it, We will ship the orders with your store’s name.
Bshopy reserves the right to restrict shipments to within India. All orders must be placed with an Indian residential ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed. Any orders with shipping addresses outside India will not be processed. Individual suppliers may have additional shipping restrictions. However, in no way does the absence of a specific shipping policy by a supplier imply that the supplier offers any of the above mentioned services.
Accept:
Bshopy.com reserves the right to update the rules when necessary, and the updated version will be published on Bshopy.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Bshopy.com immediately.
Guarantee will not apply to products/items that get out of stock at its origin. However, a customer service representative will inform you with that regard.
For after-sales issues like product mismatch, wrong quantity received by customer, damaged product received by customer, defective product received by customer, the sellers should inform us by mail with the proofs for the same within 10 days from the delivery date. We reserve the right not to provide any after-sales service for issues that are received after 10 days of delivery. All decisions regarding the approval of evidence will be at the discretion of the customer service department.
Seller needs to provide evidence (as the clause said below) to the Bshopy.com. If the seller cannot provide compelling evidence in time, Bshopy.com has the right to reject the refund or close the case.
All items must be returned in original condition with box/packaging, including tags, parts, and accessories.
Whether the evidence is compelling or not will ultimately be determined by the Bshopy team.
Under Various Circumstances:
Wrong receipt information
If the seller fills in the wrong order information like product SKU, customer address, ZIP CODE, phone number, etc, the seller should contact its account manager or mail at support@Bshopy.com timely, in case Bshopy have not processed & shipped the said order, then we can update the correct information. Usually our processing time is 24 hours.
In case, if the goods have already been shipped out, then Bshopy will not be able to process the information change request.
RTO
In case, if the order is already dispatched from an Indian warehouse then, after we receive the product back without any damage (in original condition), a portion of the order amount will be deducted as the repacking & restocking fee (20%) and rest money will be refunded to your wallet.
Mis-Matched/Wrong Products
If the seller requests for a Return and Refund for product which is not the product seller had ordered for, in that case we agree to the seller's refund application, the seller must send back the product by themselves (we will reimburse the shipping cost to their wallet) and share the return tracking info in time along with the product Image. After we receive the returned items without any damage, the full amount will be refunded to your wallet.
Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the seller detects any problem such as damaged package/significantly not as described/missing or other quality problems, upon receipt of the said parcel, he/she shall contact support@Bshopy.com or can contact it’s Bshopy account manager within 3 days since the delivery day, and provide evidence to prove the problem (pictures, video of broken products and package outer box with a shipping label on it). We hold the right to refuse the refund request if the seller fails to provide compelling evidence in time.
If Bshopy agrees to refund, the buyer shall return the goods in time and upload the tracking number. The seller will get a refund in full upon receipt of the said product in the wallet.
RETURN POLICY
We are committed to quality service, so we carefully pack each order for safe delivery. We also have a transparent return policy in place to provide your customers value for their money.
A customer is eligible for return or refund under the following circumstances only:
Item missing delivery: We provide a refund if items are missing from the delivery. For example, if a customer ordered 10 items but was delivered 8, they can get a refund for the missing 2 items within 3 working days.
Replacement: There is no policy for the replacement of items.
RTO: Courier returns take place when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Following are the potential reasons for the order being marked as RTO.
Reasons for undelivered shipment:
Customer not contactable: If Bshopy or its logistic partner is unable to contact the customer / buyer despite multiple attempts, the shipment cannot be delivered.
Incomplete address: Buyers are required to fill in their address accurately. The shipment cannot be delivered in case of an incomplete/wrong address.
Customer refused delivery: If the customer refuses the delivery, the order can be marked as ‘Returning to Origin’ (RTO).
Door/Premises/Office closed: The order can be undelivered if the delivery agent finds the door/premises/office closed.
Pin code not serviceable: The shipment can be undelivered if the pin code is not serviceable by our logistic partner or the pin code can also be unserviceable due to unforeseen reasons like flood, rain, curfew, lockdown, etc.
In all of the cases mentioned above, we will provide a partial refund of 80% of the item price to the wallet. The remaining 20%, will be retained by Bshopy as logistics and packing fees.
DAMAGE/DEFECTIVE:
We deliver all the products in new and unused conditions to provide our buyers/ customers with only the best items. In the unlikely situation that a customer receives a damaged or defective product, they are required to notify us within 10 working days post-delivery.
Customers have to provide sufficient evidence of the faulty or damaged product by sending clear pictures of the damaged part or a short video clip (depending on the nature of the issue) along with buyer comment or buyer message. The pictures or video should be focused on the concerned part to qualify as evidence. Customers have to provide a detailed description of the issue alongside the pictures.
Our customer relations department will then review the said evidence as provided by the buyer. After the evidence has been examined and approved by the department, the customer will be notified of further processes.
Refunds generally take 3-4 working days to process; we shall notify you once the refund has been processed. However, please allow 2 additional working days to process the transaction by the financial department.
All decisions regarding the approval of evidence will be at the discretion of the customer service department.
We process all full/partial refunds by crediting them to your Bshopy Wallet.
NOTE:
Delivery time/timeline only starts after the seller/buyer’s payments have been cleared. We cannot guarantee a delivery on any specific date or time. This is because it is not something our delivery partners can guarantee either.
Our company is currently serving PAN India with more than 22000 Pin codes. Any pin code which falls under the unserviceable category (remote or rural locations) will lead to extra delivery time. Extra delivery time will be taken when courier partners cannot provide services due to circumstances beyond their control, e.g., lockdown, curfew, riots, server failure, events by nature (earthquake, Tsunami, volcano-no eruption, etc.), government policies, etc.
Our customers/sellers/resellers are requested to read the return policy thoroughly. We always strive to provide the best products to our customers.
CANCELLATION POLICY:
We generally process the orders in 24 hours. Thus it may not be possible to intercept an order for cancellation afterwards. So once the seller makes the payment of the order to us, we will not be in position to accept any cancellation requests. However, till the time the product is not dispatched to the customer/last mile address the seller has an option to change its delivery address. No refunds will be given to cancelation post 24 hours.